FAQ
General
What type of products do you provide?
We produce and sell high-quality digital resources that will help to improve your design process. Now you can try mobile app templates for iOS , Android and Template Design for Print and your Social Media. But, we’re preparing many other useful products. Stay tuned!
What software do I need to use these products?
You need to have a Sketch application and a graphic editor application that belongs to Adobe, such as Adobe Photoshop, Illustrator, InDesign and Adobe XD to use and edit this product.
Сan I use photos from the kits in my projects?
Photos represented in the product are for demonstration only. However you can find most of them on free full HD image provider website, like unsplash and so on.
I have a problem with one of the products. How can I get help?
Please write us via messenger in the bottom menu or email us at [email protected]
Account
Why should I create an account?
We carefully secure all of your purchases in your account. So, even if you lost the files, you can always regain access to all of them.
How do I create an account?
Right after your first purchase, you will receive an ‘Activate your email’ email. Click the button, ‘Create password’ and complete the form. All of your purchases will automatically appear on your account.
You are also able to sign up manually.
How do I restore my password?
If you forget your password, complete the Reset password form. We’ll send you a link to create a new password by email.
I want to change my email. What do I have to do?
You can change your email in your profile. If you’re not able to complete it yourself, message us and we’ll gladly help you.
Payments
Is it a one-time or a monthly/annual payment?
It’s a one-time payment.
I’m a student, do you provide discounts?
Yes, we provide a 50% discount for students. To receive your coupon code please send us a request to [email protected] with the Student ID photo/scan.
Will I get a proper invoice?
Yes. Please check out your inbox after the purchase. Find an email from Paddle (they send you customizable invoices for every transaction you make with us). You can add to the invoice any information you need such as company name, address, VAT number, etc.
I have a VAT number. Where do I have to fill it?
You can enter your VAT number after clicking the ‘Proceed to purchase’ button. Please find the ‘Add VAT number’ button below the payment form.
Do you provide refunds?
We do not issue refunds for digital products once the order is confirmed and the product is sent. We can issue a refund if there is a technical problem and we can’t help you to resolve the matter, or if there was a misrepresentation in the product description.
There is no obligation to provide a refund or credit in the following situations:
- You changed your mind about an item;
- You bought an item by mistake;
- You do not have sufficient expertise to use an item.